The Travina Pledge

A commitment to trust, quality, and collaboration between property managers and travel agents.

For Property Managers

By joining Travina, I agree to:

• Represent all properties accurately, including photos, descriptions, and amenities.

• Honor commission agreements with agents and pay within 45 days of guest checkout.

• Only cancel confirmed bookings under extreme circumstances (such as property damage, safety concerns, or unforeseen emergencies).

• Provide clear communication with agents regarding availability, policies, and guest needs.

For Travel Agents

By joining Travina, I agree to:

• Represent clients’ needs honestly and book properties that match their requirements.

• Clearly communicate booking details, changes, or cancellations to property managers in a timely manner.

• Respect property policies (e.g., payment terms, cancellation policies, house rules) and ensure clients are informed.

• Honor agreed-upon commission arrangements and maintain transparency in transactions.

• Foster professionalism and mutual respect in all communications with property managers.